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PAL FAQs

 
  1. How do I know if my card will allow me access through the PALs?
  2. How do I get through the PALs, to get to the elevator?
  3. What if I forget my Commerce Court passcard at home, along with my ID?
  4. Does this mean that I can't get in on weekends?
  5. What will happen if the PAL system breaks down. Will we be able to use the elevators?
  6. What will happen if an unauthorized person tries to enter a PAL?
  7. During rush hour, won't there be a long line-up to get through?
  8. Do I have to use my passcard to exit through the PALs?
  9. I am a Tenant located in the high-rise elevator banks, but my company often does business with Tenants residing in the low-rise elevator banks. Will my Commerce Court passcard allow me access through all the PALs, or just those at my elevator bank?
  10. I like to take the occasional cigarette break. Will my employer be able to access my in and out record?
  11. Can I enter the PAL and hand back my passcard for someone else to use?
  12. What are Authorized Hosts?
  13. I am an Authorized Host. How do I pre-register a visitor?
  14. Why is visitor pre-registration important?
  15. Life isn't always predictable. Will I be able to spur-of-the-moment have a friend come up to visit me if I have not had the opportunity to pre-register them?
  16. Once I enter my visitor's information, how long does it take for them to be registered?
  17. How does my pre-registered visitor pass through the PALs?
  18. Can my visitor come and go as they please?
  19. Do visitor passcards have to be returned?
  20. Who do I call if I have a problem or forget my Password and/or User Name?
  21. What if I ordered pizza or flowers?
  22. If I order catering from a Commerce Court retailer, as a tenant of Commerce Court, will they automatically have access through the PAL?
  23. How will my couriers go through the PALs?
  24. Does this apply to vehicle deliveries as well?
  25. To view a video on how to use a PAL, click here.
  1. How do I know if my card will allow me access through the PALs?
    If you are a holder of a Commerce Court passcard, your passcard will automatically be programmed to give you access through the PALs.

  2. How do I get through the PALs, to get to the elevator?
    Just touch your passcard on or near the PAL proximity card reader and you're through. It's that easy.

  3. What if I forget my Commerce Court passcard at home, along with my ID?
    No problem. Because your photo was taken when your Commerce Court passcard was issued, we are able to instantly search you on our computerized system. Just go to the Concierge Desk located at the north end of the West Lobby and you will be provided a visitor card good for the day. The visitor card will allow you to walk through the PAL to your elevator, but will not allow you access to a card reader controlled floor.

  4. Does this mean that I can't get in on weekends?
    If your passcard clearance currently allows you weekend and/or 24/7 access, then touching your card to the PAL readers will allow immediate access to the elevators.

  5. What will happen if the PAL system breaks down. Will we be able to use the elevators?
    The answer is yes. In the unlikely event of such a break down, building staff will be present to provide tenants and visitors with access to the elevators.

  6. What will happen if an unauthorized person tries to enter a PAL?
    The PALs are not designed to physically prevent someone from entering. However, if an unauthorized person attempts to pass through a PAL, an alarm will sound and building security will attend. When an alarm sounds, elevators currently on Court Level will automatically be halted until the alarm is resolved. Elevators already in progress when an alarm sounds will not be affected and will continue on their course.

  7. During rush hour, won't there be a long line-up to get through?
    No. The PALs are designed to more than accommodate the rush hour volumes which we experience.

  8. Do I have to use my passcard to exit through the PALs?
    No. However it is important that you keep your passcard with you at all times, otherwise you won't be able to gain easy access upon your return. Even when a fire evacuation occurs, you'll need your passcard to re-enter through PAL. Remember if you forget your passcard, go to the Concierge Desk and you'll be issued a visitor pass which will be valid for the day.

  9. I am a Tenant located in the high-rise elevator banks, but my company often does business with Tenants residing in the low-rise elevator banks. Will my Commerce Court passcard allow me access through all the PALs, or just those at my elevator bank?
    Your card will allow you access through all Commerce Court West PALs.

  10. I like to take the occasional cigarette break. Will my employer be able to access my in and out record?
    No. Not for this purpose. Records may be made available as part of investigations involving suspicious activities or Police matters however. For more information, please see a copy of our PAL privacy policy posted on our website.

  11. Can I enter the PAL and hand back my passcard for someone else to use?
    No. The PALs are programmed with an ¡°anti pass-back¡± feature to discourage this from occurring. All visitors must be registered by an authorized host and must enter the PAL by using a visitor passcard received from the Concierge Desk.

  12. What are Authorized Hosts?
    These are people who your company decides will be allowed to register visitors to your floor. Your company may decide on a few key administrators, or may decide that every current Commerce Court passcard holder can be authorized to register visitors. This is your company's decision.

  13. I am an Authorized Host. How do I pre-register a visitor?
    Upon receiving direction from your Company, and prior to the PALs being activated, GWL Realty Advisors will send all authorized hosts an email indicating their user name, password, and detailed instructions on how to use the VMS system. From there you will:
    1. go to www.commerce-court.com and click on the PAL button.
    2. log in with your username and password
    3. input your visitor information
    4. click submit and you're done

  14. Why is visitor pre-registration important?
    Visitor pre-registration reduces the amount of time a visitor spends waiting to be processed. Upon reaching the Concierge Desk, pre-registered guests can be processed and receive a visitor passcard in under 1 minute.

  15. Life isn't always predictable. Will I be able to spur-of-the-moment have a friend come up to visit me if I have not had the opportunity to pre-register them?
    Absolutely. Upon their arrival, they'll be instructed to visit the Concierge Desk. The Concierge will then ask for your name and number and place a call to you. If you grant permission, you (or an authorized host) will be required to immediately register your visitor via the web portal. Your visitor will then be issued a visitor passcard and instructed on how to navigate through the PAL.

  16. Once I enter my visitor's information, how long does it take for them to be registered?
    As soon as you click ¡°submit¡± the information will be available to our Concierge staff.

  17. How does my pre-registered visitor pass through the PALs?
    Visitors will go to the Concierge Desk upon arrival to check in. Their details will be verified on our system, and a visitor passcard will be issued, along with instructions on how to enter the PALs.

  18. Can my visitor come and go as they please?
    Yes, visitors may use their passcards to enter the PALs as frequently as they wish throughout the day. Remember though, visitor passcards only give access through the PALs and not onto a card-reader controlled floor. Visitor passcards are automatically activated beginning 30 minutes prior to the meeting time you enter into the Visitor Management System. All visitor passcards are valid for one day only and automatically expire at 11:59 pm.

  19. Do visitor passcards have to be returned?
    Visitor passcards are of cardstock material and although not necessary, it is recommended that they are returned to the Concierge Desk so that we may recycle them.

  20. Who do I call if I have a problem or forget my Password and/or User Name?
    Call the Tenant Services Hotline at (416) 364-4110 with any technical problems. Someone will be there 24 hrs/day to answer your call.

  21. What if I ordered pizza or flowers?
    How do these types of deliveries reach my office? To arrange for delivery personnel to reach your floor, you will be required to follow one of these procedures:
    1. Pre-register the delivery person as a visitor. Note that the name of the individual(s) making the delivery must be known in order for them to be registered and receive a visitor's card. Company names cannot be used in place of the individual's name.
    2. Arrange for the delivery to be made through Shipping & Receiving. Have the delivery person report to the Security office for processing through our service elevators.
    3. Meet the unauthorized delivery person in the Lobby and make the transaction in the Lobby so there is no need for them to enter the PAL.

  22. If I order catering from a Commerce Court retailer, as a tenant of Commerce Court, will they automatically have access through the PAL?
    Commerce Court vendors have passcards which allow them automatic access through the Service Elevators of Commerce Court. Food services vendors outside Commerce Court wanting access to the passenger elevators will be treated as visitors and as such, will have to report to the Concierge Desk for processing. Alternatively, they can enter via Shipping & Receiving and sign in at the Security Desk.

  23. How will my couriers go through the PALs?
    Bicycle and pedestrian couriers will no longer have access to CCW floors through the building lobby. All pedestrian and bicycle courier transactions for Commerce Court West non-CIBC tenants will occur at the new Courier Intercept location, being developed in the 2nd Basement, near the Service Village. CIBC's pedestrian and bicycle courier deliveries will continue to be processed in the CIBC mailroom.

  24. Does this apply to vehicle deliveries as well?
    No. No changes will occur to how vehicle deliveries are processed through the Shipping & Receiving area.

  25. To view a video on how to use a PAL,click here.